brittany ferries flexi ticket cancellation

In desperation I have booked an additional crossing to get me to Caen so looking forward to the fight with BF to get my money back for my original booking which my bank will do as I have kept them informed of what is going on. Any 'refund' will come off the final balance. Hangry moments are avoided with childrens menus in all restaurants. Copyright 2022. In case of cancellation, you will receive a higher refund amount if the ticket is more expensive. On arrival at Santander Port the very helpful Lady at Check-in directed me to the Brittany Ferries Office. No refund within 4 hours and after outward sailing, Cancellation Fee: 50% of price of ticket or deposit if greater, Cancellation Fee: 50% of price of ticket or deposit if greater. Steak as tough as I have ever experienced. Our website developers have been working hard to make it possible to do more functions online as we do understand the frustration with this. Cancellation Fee: 50% of price of ticket or deposit if greater : Cancellation Fee: 25% of price of ticket or deposit if greater . BF-CustomerServices, Manager at Brittany Ferries, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC, Recommended experiences in and around Plymouth, Natural History Museums, Science Museums, Aquariums. Review of the booking experience and revision only .The online booking procedure was very clear and straightforward . We have taken on more staff to also assist with this as we do understand the frustration with our customers trying to get in contact. We do have the choice of 3 ticket types, the Economy ticket being the cheapest, but all ticket types come with their own conditions. Call 0330 159 7000. Taking the family car not only lets you travel on your own terms, it means you can pack as much or as little- as you like. Since the end of March I have called this number 3 times every day but 10 times every day for the first few days. Calais & Dunkirk - Dover. Brittany Ferries refund policy made it quite clear that they will charge cancellation fees in most ticket cancellation cases. I've had to rebook yet another crossing without using the voucher. Whilst in hindsight I should have left the booking in place it was in March when all the best information was not available. Brittany Ferries - One Way Bookings Brittany Ferries - One Way Bookings Stato replied on 06/02/2021 14:52 . Marchesboy said: Brittany Ferries have cancelled my sailing on May 3 to Santander. Lets see whether you can make amendments to your tickets or not. Realted:- Premier Inn Cancellation Policy. Would have given 5* if the price had decreased. Flexi 165. It looks like the link pointing here was faulty. We are currently recruiting more staff to help with this. The most popular fare, 50% deposit on booking and free amendments up to two weeks before departure. I booked flexi tickets with BF last year. Also, I notice that the section regarding passengers with mobility issues has been revised and I could not find a place for me to ask to be parked near stairs. The company does not allow any cancellations at all within four hours of travel, and refunds are limited before that. This email was sent January 10, 2023 3:49pm. Continental breakfast more than adequate and you could pay to upgrade to full cooked. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Standard. Then, we'll send a fax to your bank that includes the reason codes that make the best case for your refund. Tripadvisor performs checks on reviews. Brittany Ferries also charges cancellation fees on its tickets. Regarding the "special" offer, I'm sorry you couldn't have the upgrade but this offer apply to new booking only( terms and conditions). I appreciate that they are extremely busy atm , but find this unacceptable. Minimal space in the cabin but its Ferry Portsmouth to Santander. . Verification can help ensure real people write reviews about real companies. I am sorry that you have not been able to amend your Flexi ticket online. I am not complaining about the crossing or the staff on board. Thank you Jude. Kind regardsAlison. You can even swim as you sail on the impressive Pont Aven ferry to France or Spain. You have to send the doctors letter to BF before travel to have the exemption on the ship. (3) Standard ticket type cancellation fees are based on the period of notice given prior to your outbound sailing. No reduction in ferry price because of this. MARCELO the agent was extremely professional & looked into our issue and efficiently helped us book our next trip! We often link to other websites, but we can't be responsible for their content. We travelled outward on a day crossing and back overnight on the the Poole to Cherbourg route. (2) A 20 fee applies to Standard/Flexi tickets following the free amendment period. Have a Flexi ticket booked for end July and need to amend. Kind regardsLeah Brittany Ferries. We have booked a return ferry crossing to Santander on a flexi ticket. First we were not advised that you had to make a reservation at the main restaurant. Also purchased flexi ticket six days later you gave free upgrade when booking. Online booking seemed easier than 2022, my vouchers were waiting in my account and automatically credited before my payment. Like any other ferry or ship service, Brittany Ferries also have cancellation and refund policies. We are currently recruiting more staff to help with this. Brittany Ferries offers Portsmouth-Santander sailings from 271 for two adults travelling as foot passengers with a four-berth, inside, en-suite cabin.Access to the Commodore C-Club lounge is. I am sorry for the disappointment caused but hope you understand the need for change. I have emailed on the 28th May - no reply. Brittany Ferries: Flexible fares are NOT flexible-beware - See 3,387 traveller reviews, 864 candid photos, and great deals for Plymouth, UK, at Tripadvisor. To help customers find the best deal on their ferry fare and to bring more choice to the market, Brittany Ferries has introduced a new ticket structure this year. Have been trying to get through for months. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Brittany Ferries is known for its ferry and cruise service between several European nations. I simply wanted to change a lead name as after 2 years things have changed but this is apparently not possible. Tripadvisor performs checks on reviews. Customers wishing to make a reservation can visit www.brittany-ferries.co.uk or call 0330 159 700. www.brittany-ferries.co.uk/information/faqs/booking-information/ferry-ticket-types. Thank you Marcelo!!! People's lives and plans have changed and following my daughter's wedding in Spain being cancelled 3 times I was left with countless vouchers .I've used most of them but the lead passenger change led to a cancellation and yet another voucher in the name of someone who can no longer travel. Online. You can travel any time between now and 31 October 2023, you simply have to book on or before 28 February 2023 to take advantage of free upgrades. Stupidly I cancelled my booking for a trip on the 1st May having heard President Macron's orders on lockdown I didn't have the cancellation option in my ticket but expected Brittany Ferries to send me vouchers for travel on a future trip. Sit back and relax while we do the work. It hadn't been cleaned. Just a quick reminder that Brittany Ferries are offering Free Flexible Ticket Upgrades* on all routes. Fees are in addition to any price increase that may apply. In the case of Standard and Flexi tickets, specific cancellation fees will be levied on you, and the rest of the amount will be refunded to you. The beds are very comfortable and we slept extremely well. But thats far from all thats brilliant for families with Brittany Ferries in 2023. Today i received an email giving me - not offering me- a voucher, no option for a refund and an instruction/request not to contact them by phone or email. You can amend on-line with no charge up to 4 hours before your booked departure - obviously paying any increase in the fare, which may well be more the later you leave the re-booking to your intended travel date but could be less if later in the year when perhaps in a cheaper charge season. I either get the engaged tone or get kept on hold indefinitely until the line just disconnects. I have already paid premium price for this option.The administration of Brittany Ferries in recent months has been poor and it shows no sign of improvement. Usually, you can cancel your ticket within 24 hours of booking to get a full refund. 590 amp; ~26cm HS-1 Minimal space in the cabin but its Dramatic Saint-Malo is also gateway to the east of Brittany, not far from Normandy and under an hours drive from the grand city of Rennes. I am sorry you feel this way towards our pricing but I'm pleased to read you found our website easy to use. We are two very old Brittany ferry customers of more than 40 years, and we are nearly deaf! Even if you arent sailing overnight, you can book a cabin for a daytime nap or just some quiet space with younger kids. Home / Cancellation Policy / Brittany Ferries Cancellation Policy. Links that have been forged over the past 50 years and the entente cordiale enjoyed by the UK and France will not be broken by a new political landscape, Jolle Croc added. Overall an enjoyable trip and I would recommend Barfleur. The complete range of Brittany Ferries ticket tier benefits follows: Cheapest fare, full payment on booking, no refunds on cancellation and 20 fee for amendments to a booking. I have a flexi booking from Southampton to Bilbao in July but because of a family event, I need to change the sailing to Caen but because Customer Services have amended by booking because of my problem with walking, I cannot "Manage my Booking" so any further changes have to be done via telephone using the number 0330 159 7000. Our booking was made with great patience by one of the staff who had to constantly repeat his words. While doing this the price increased. Why should I have to ask for a refund that is due to me. > See our booking terms and conditions *Terms apply. On 23 April the prices are: Economy 151. For a better experience, please enable JavaScript in your browser before proceeding. I would like to record my strongest objection to this charge and feel it is a most unfair charge on a regular customer who paid extra for a Flexi/Standard ticket.Gavin Bryson 16/01/23. Price was about 20% more expensive on .es (1,490) than on .co.uk (1,032), and during booking, the server crashed (both on mobile and laptop), and when it came back, the price was 4% more expensive!Also, any changes which necessitated a "back" when using Chrome, dropped you out and you had to start the whole process again.Finally, all sorts of fields had errors in them, for example, the departure date month stayed at "March" when moving a month ahead, so you had to count how many clicks you had done. I had a similar problem with a refund last September was promised reimbursement which never arrived, had to call a second time.Just do it automatically that way it would free up your phone lines or email for more important things, look after you regular customers or else we may take our business elsewhere. Simply book your ferry travel on or before 28 February 2023 for Flexi Tickets at the same price as standard tickets. (3) Standard ticket type cancellation fees are based on the period of notice given prior to your outbound sailing. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. After an initial 'not helpful reply' I was assured the bag had been found by the Cleaners and would be awaiting collection on my Return Journey in January. Cancellation Charges - Terms & Conditions: Our lowest Economy fare comes with some restrictions.To change a booking, you may pay a fee per journey, together with any increase in fare. Every ship has a choice of accommodation to suit your budget. Welcome Brittany Ferries UK. " brittany ferries are ripping customers off, they have doubled my costs, my ferry was cancelled by them and i re-booked for after covid, they then double the costs of your crossing or cancel your booking, the do not reply to emails, you cannot get through on the phone, if you do they charge you and take away your benefits of your membership . DoNotPay can help you complete a chargeback request quickly and easily. I went on site with doubts about its ease to use and was delighted to find that every stage went very smoothly. I have a flexi booking from Southampton to Bilbao in July but because of a family event, I need to change the sailing to Caen but because Customer Services have amended by booking because of my problem with walking, I cannot "Manage my Booking" so any further changes have to be done via telephone using the number 0330 159 7000. Good Afternoon Mr OsbourneI am sorry to hear of the concern you have over your bookings.Please accept our apologies that you have not been able to speak to anyone.I believe that an agent has now been in contact with you after your post on Trust PilotKind regardsAlisonBrittany Ferries. Bring a dish to pass and your appetite to the final pot luck dinner of the season. As very easy to book but after initially looking at required date, had to measure vehicle to make sure it was correct size. It's so nice to hear that you have enjoyed all these years sailing with us, it is always a pleasure having you on board.Kind regardsKirstieBrittany Ferries. ^A 3 cancellation fee per sailing applies to Flexi and Premium bookings. Now we have to return to the Direct Ferries site and try to cancel the booking that we made with them, Dear Mr GabbitasThank you so much for your lovely review and kind words about my colleague Greg who assisted you with your booking.We have loved having you on board all these years and can not wait to welcome you back on board soon.Best wishesKirstieBrittany Ferries. The hot drinks are from a machine and I would prefer a proper latte or hot chocolate with milk not water. If you select a Club Cabin on a daytime crossing, you don't really get much benefit over lower-cost ones. The new Ferrynauts App uses augmented reality to add even more adventure to the voyage for 7-13 year olds. We have booked a return ferry crossing to Santander on a flexi ticket. Thank you and well done. Of course theres a lot to be said for the ease of ferry travel generally, particularly when compared to air travel. Ask A8719VLandrewc about Brittany Ferries. 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